Vesta Products

• Return requests must be approved, processed, and returned to our distribution center within 30 days of the original invoice date
• All returns are subject to a restocking fee
• All approved RMA’s must include the RMA number and be in saleable condition as determined by Vesta Products or the returned merchandise will be returned to the customer and denied credit
• If the return was necessitated by our shipping mistake we will pay for the return freight, otherwise freight is the customer’s responsibility
• Non–stocks, discontinued, and special-order items including direct shipments from the manufacturer will not be available for returns
• All unprocessed RMA requests will be canceled on the 31st day from invoicing
• Claims, shortages, damaged or defective goods must be reported within 10 days after receipt of shipments.
• Claims for shortage or damaged material caused by a common carrier must be noted at the time of receipt and filed against the carrier responsible. The value of defective material is the limit of liability

In stock products ordered before 2:00 pm EST, shall be shipped next business day. In stock products ordered after 2:00pm EST, shall be shipped second business day. Shipping times may be extended due to high volume. If shipping is delayed for any reason, we will contact you immediately. If there are special shipping methods required, we will contact you prior to shipping your order. We ship FedEx, UPS or the best way.

If you have any questions or concerns regarding the status of your order please contact us via email or the form at the top of this page.